Service Integration Manager, Helsinki

At Valio, people have always looked forward. Our tasty, award-winning, world-class products are loved by our customers in 60 countries. We are a respected innovator in our field, and we have a warm and supporting company culture.

Valio IT provides a wide scope of digital services for Valio and its stakeholders internationally. Valio IT operations are based on being a true partner to the company’s business and on supporting its targets through the services and solutions it provides. 

If you have the insight and an unflinching attitude towards challenges, you could become the newest member of our team! We are looking for a Service Integration Manager to join our team of Valio people.

As Service Integration Manager, you will work in Valio Information Management's Service Management Office. You will lead the operational management of IT services in your area of responsibility. You will also play an important role in developing our ITSM tool to support processes and creating new solutions for business needs.

Key responsibility areas:

• managing service providers in your area of responsibility

• developing our ITSM and Enterprise Service Management tool

• Major Incident management 

• defining and managing service management processes

Success in the task requires: 

• experience and a proven track record in managing the ServiceNow environment

• solid understanding and experience of IT service management

• understanding of business processes and the ability to operate in a highly business-critical IT environment

• high motivation and enthusiasm to learn

• excellent presentation and collaboration skills

• bachelor level degree in IT, at least, or other relevant education or experience

• fluent skills in written and spoken Finnish and English

We also appreciate: 

• experience in working in a multi-vendor environment

• experience in working as a project manager

• experience of SAP systems and their interfaces with other systems

As we are a relatively small IT team, you will have the opportunity to roll up your sleeves and work together with your colleagues in developing our IT processes together. Our operation is founded on future solutions. With us, you will get to deepen your know-how and develop new things. Our modern equipment and ways of working can guarantee a good workflow. In addition to a competitive salary and benefits, we offer you meaningful work in a department filled with skilled and supportive colleagues. Are you the team member we are looking for?

Further information: If you have any questions regarding the process or the position, please get in touch with IT Manager Juho Kuoppala on 26th February at 12:00-13:00, or 2nd March at 10:00-11:00. 

Instructions for application: We are eagerly waiting for you to join us. Please submit your application including your salary request and CV by 7th March 2021 through the application link. 

At Valio, we work together to make life better. Our innovative community develops and produces nutritious food products that are loved by our customers in 60 countries. We are Finland's biggest food exporter. We are driven by a responsible mindset in everything that we do, and, together with our partners, our goal is to make our milk carbon neutral by 2035. 

Valio is a company owned by Finnish family farmers, employing over 4,000 people around the world in various career fields. Our priority is that our people can grow and develop in their work, and we want to give them the best ingredients to achieve this.

Hakusanat: servicenow, palveluintegraatio, palvelupäällikkö, projektipäällikkö, palveluintegraatiopäällikkö, service integration manager, service manager, project manager, SIAM, SAP, ERP, enterprise service management

Application period starts: 2021-02-19 17:00Application period ends: 2021-03-07 23:59